rbage Privacy Policy — How We Handle Your Personal Data

1. Introduction

rbage ("we", "us", "our") is committed to protecting the privacy and security of every player who uses the rbage platform at rbage.io. This Privacy Policy sets out a transparent account of the personal data we collect from you, or that you provide to us, and how that data is processed when you access our online casino, sports betting, and related services.

This policy applies to all users of the rbage platform, including visitors who browse without registering, registered players, and players who have closed their accounts but whose data rbage is required to retain under applicable legal obligations. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.

We may update this Privacy Policy from time to time. Material changes will be communicated to registered players via email or an in-platform notification. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the rbage platform following any update constitutes your acceptance of the revised policy.

2. Data We Collect

rbage collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third parties where necessary for verification and fraud prevention purposes.

2.1 Data You Provide Directly

• Account registration data: Full legal name, date of birth, gender, residential address (including division, district, and upazila for Bangladesh-based players), email address, and mobile number.
• Identity verification (KYC) documents: Scanned copies or photographs of your National ID Card, passport, or driving licence; proof of address documentation such as utility bills or bank statements.
• Payment information: Mobile banking account numbers registered to bKash, Nagad, Rocket, or Upay; bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions; Visa or Mastercard details where applicable. rbage does not store full card numbers — payment card data is tokenised by the payment processor.
• Communications: Messages, live chat transcripts, emails, and support tickets you submit to the rbage support team.
• Responsible gaming declarations: Self-exclusion requests, deposit limit preferences, cooling-off requests, and any voluntary problem-gambling disclosures.

2.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and behavioural data: Pages visited, games played, bet history, session duration, click-path data, and feature interactions within the rbage platform.
• Transaction logs: Deposit amounts, withdrawal requests, bonus activations, wager amounts, game outcomes, and account balance history.
• Geolocation data: Approximate location derived from IP address, used to verify geographic eligibility and detect access from restricted regions.
• Cookie and tracking data: Information collected via cookies and similar technologies, as detailed in Section 6 of this policy.

2.3 Data from Third Parties

• Identity verification providers: Results of automated or manual document verification checks performed by our KYC partners.
• Fraud and risk screening: Risk scores, device fingerprinting data, and behavioural analytics supplied by fraud-prevention service providers.
• Payment processors: Transaction confirmation data, chargeback notifications, and payment method verification results from bKash, Nagad, Rocket, Upay, and card-scheme processors.

3. How We Use Your Data

rbage uses the personal data it collects for the following purposes:

rbage will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for doing so.

4. Legal Basis for Processing

rbage processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and rbage — including account management, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws — including anti-money-laundering obligations, age verification requirements, and record-keeping duties.
• Legitimate interests: Processing carried out to pursue rbage's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, and service improvement analytics.
• Consent: Processing based on your freely given, specific, and informed consent — principally for marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your communication preferences in your account settings.

5. Data Sharing & Disclosure

rbage does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

rbage works with carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC and identity verification providers, payment processing partners (including bKash, Nagad, Rocket, and Upay integration services), fraud prevention and risk analytics providers, IT infrastructure and cloud hosting providers, and customer support technology platforms.

5.2 Game Software Providers

Certain game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as a session token or anonymised player identifier) necessary to operate their games within the rbage platform. These providers operate under their own data protection obligations and do not receive personally identifiable registration data from rbage.

5.3 Legal and Regulatory Disclosure

rbage may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required or permitted by applicable law, including in response to valid legal process, to investigate suspected fraud or illegal activity, or to protect the rights, property, or safety of rbage, its players, or third parties.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of rbage's business, personal data held by rbage may be transferred as part of that transaction. Affected players will be notified of any change in data controller prior to their data being transferred and will have the opportunity to exercise their rights in respect of that data.

6. Cookies & Tracking Technologies

rbage uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. Cookies are small text files stored on your device by your browser when you visit a website. The types of cookies used by rbage are set out below.

6.1 Strictly Necessary Cookies

These cookies are essential for the rbage platform to function and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies. No personal data is collected for marketing purposes through these cookies.

6.2 Performance and Analytics Cookies

rbage uses analytics technologies to understand how players navigate and interact with the platform. This data is used in aggregate and anonymised form to identify areas for improvement. It includes information such as pages visited most frequently, session duration, and error events.

6.3 Functional Cookies

Functional cookies allow the platform to remember your preferences — such as your selected language, preferred game category, or display settings — so that you do not need to re-enter them each time you visit.

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the rbage platform. Disabling functional or analytics cookies will not prevent access but may affect your experience. Most modern browsers allow you to view, block, or delete cookies through their settings menu.

7. Data Retention

rbage retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal minimum retention periods. Our general retention approach is as follows:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction and wagering records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required by an open dispute or legal proceeding.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent history.

When personal data is no longer required and its retention period has expired, rbage securely deletes or anonymises it in accordance with our internal data destruction procedures.

8. Data Security

rbage implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the rbage platform;
• Encryption at rest for sensitive personal data stored on rbage's servers;
• Role-based access controls limiting access to personal data to rbage staff who require it to perform their job functions;
• Multi-factor authentication for administrative access to systems holding personal data;
• Regular penetration testing and security audits of the rbage platform and infrastructure;
• Incident response procedures to detect, investigate, and respond to personal data breaches in a timely manner.

9. Your Rights

As a player on the rbage platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact rbage at [email protected] with a clear description of your request. rbage will respond within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data rbage holds about you and information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by rbage.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to rbage's legal retention obligations.
• Right to restriction of processing: You may request that rbage restricts the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that certain rights are subject to exemptions and limitations. For example, rbage cannot erase data that it is legally required to retain, and cannot provide portability for data held solely in manual filing systems. Where rbage is unable to fulfil a request, it will explain the reason in its response.

10. Third-Party Services

The rbage platform integrates with third-party game providers, payment processors, and technology services. While rbage takes care to select partners who meet high data protection standards, it is not responsible for the privacy practices of third-party services accessed via links or integrations from the platform. Each third-party provider operates under its own privacy policy. Players are encouraged to review the privacy practices of payment services such as bKash, Nagad, and Rocket directly with those providers.

11. Children & Minors

The rbage platform is strictly intended for adults aged 21 years and above. rbage does not knowingly collect personal data from individuals under the age of 21. If rbage becomes aware that a person under 21 has provided personal data or created an account, it will immediately close the account, delete all associated personal data (to the extent not required for legal retention purposes), and take appropriate steps to prevent further access.

If you have reason to believe that a minor has accessed the rbage platform or provided personal data to us, please notify us immediately at [email protected] so that we can investigate and take the necessary action.

12. Policy Amendments

rbage reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or our platform's features. When we make material changes, we will notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect. The revised policy will be published on this page with an updated effective date. For non-material changes, your continued use of the rbage platform after the effective date constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how rbage protects your personal data.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or rbage's data processing practices, please contact our data protection team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the rbage platform (Bangladesh Standard Time, UTC+6)
• Phone: +880 1800 000 000

rbage will acknowledge your complaint within 48 hours and provide a substantive response within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.